Last Updated: 30 June 2025

1. Third-Party Purchases

• Amazon/Lulu Orders: Returns are handled by the respective platform. Contact Amazon Support or Lulu Support directly.
• Etsy Orders: Message us via Etsy’s platform for assistance.

2. Returns (Direct Purchases via Our Website)

• Eligibility:
  • Physical products may be returned within 14 days of delivery if unused, in original packaging.
  • Digital products (e.g., eBooks) are non-refundable unless defective.
• Process:
  1. Email info@lashistoriasdelaciudad.com with “Refund Request” and order details.
  2. Return the product to our warehouse (address provided upon approval).
  3. Refunds (purchase price + original shipping) are processed within 30 days. Return shipping costs are your responsibility.

3. Cancellations

• Physical Products: Cancel within 24 hours of purchase for a full refund. Email “Cancel Order” to the address above.
• Digital Products: Non-cancelable once downloaded.

4. Exchanges

• Approved Only For: Defective/damaged items (must notify within 14 days of delivery).
• Process:
  1. Email info@lashistoriasdelaciudad.com with “Exchange Request” and order details.
  2. Return the item at your expense (tracked shipping recommended).
  3. Replacement ships within 14 days of receipt.

5. Gifts

• Store Credit Only: Gift returns within 14 days for store credit (valid 12 months). No cash refunds.
• Digital Gifts: Non-returnable.

6. General Terms

• Shipping: You cover return costs unless the item is defective.
• Lost Returns: We are not responsible for returns lost in transit. Use tracked shipping.
• Contact: Email info@lashistoriasdelaciudad.com for issues not resolved by your bank.